Singapore Productivity and Innovation Credit (PIC) Scheme

The Productivity and Innovation Credit (PIC) scheme is a government scheme that gives Singapore’s Small and Medium Enterprises (SME) significant tax reductions and payouts for their investments in research & development (R&D), innovation, automation and training.

As a software development and consultancy company, we can assist you in improving the productivity of your business process in the following ways:

• Purchase of our product MoCo SMS Suite – a CRM solution with SMS Marketing and Reminder features
Customized software solution – we design and developed software system customized to your business needs. Be it web development, mobile Apps or desktop applications, we can provide you with a tailor-made solution.

For more information on the PIC scheme, you can visit our company website.

Contact us now to make full use of the Singapore PIC scheme to improve your business’s productivity.

Case Study: Integrating SMS Survey with Call Centre

We will illustrate how MoCo SMS Suite can be deployed in various sectors by using different real-life case studies. In this article, we will show you how MoCo SMS Suite can integrate with Call Centre to provide SMS Survey service. The Call Centre name in this article is not the actual name.

Problems:

Singapore Publishing is a reputable publishing company in Singapore. They have a call centre which receive a lot of calls everyday from advertisers wanting to enquire and place ads on their publications.

They wished to have a system which can integrate with their call centre database so that a sms will be sent out to the caller once they put down their phone. The sms will request the advertisers to rate the operator’s service from 1 to 5, with 1 being the best and 5 being the worst.

The system should be able to present the ratings survey in graphical format to show the overall satisfaction of the advertisers, as well as being able to track the individual ratings of the operators.

Our Solutions:

In order to fulfill the requirements of Singapore Publishing, we proposed to customize our MoCo SMS Suite Professional edition to integrate with their backend call centre database.

After our customization, the staffs of Singapore Publishing can use MoCo to create various kind of surveys, with different message content, on different timings and intervals, etc. The system will randomly retrieve records from the call centre database that satisfy the user’s preset conditions, and then send out the survey request sms.

The advertisers, upon receiving the survey request sms, will reply with an sms between “1” to “5” to rate the service of the operators. All the incoming survey sms are consolidated and reports are generated every month in HTML and Excel formats to review the operators performance.

Below is a screen capture of a sample monthly survey result:

sms result

Feedback from the staffs shows that the system is working very well and is very useful in appraising their operators’ performance.

Case Study: Integrating MoCo SMS Suite with backend oracle database

We were once engaged by a Telecom company to implement their backend system and interface with their database. The telecom company is selling calling cards and they are looking to implement a system such that their customers can sms certain commands to perform operations such as Registration, Topup value, initiate callback, etc.

In order to perform all those operations, we need to access and update their oracle database upon receival of the sms commands. But the problem is, the oracle database is located at the data centre and the signal there isn’t good enough for receiving sms.

Thus, we implement a Client-Server solution, by deploying our MoCo Server software at their office in town. The MoCo Server will take care of all the sending/receiving of sms using a pool of gsm modems. We run our MoCo Agent software on the server located at the data centre. The MoCo Server and Agent software will communicate with each other via TCP/IP over VPN. And customized our MoCo Agent software to access their oracle database upon receiving sms from the MoCo Server, and then send back the result to MoCo Server and the MoCo Server will in turn reply sms back to the customer.

We deployed the system around two years ago and it is still running perfectly 24-hours.