Case Study: Using MoCo SMS Suite in Temple

We will illustrate how MoCo SMS Suite can be deployed in various sectors by using different real-life case studies. In this article, we will show you how MoCo SMS Suite can be deployed in a temple. The temple’s name in this article is not the actual name.

Problems:

Golden Temple is a grand buddhism temple with a lot of devotees. The temple’s management decided to computerize their operations in order to have better engagement with the younger generations.

The management decided to have a member management system that can perform the following tasks:
1. Disseminate information in Chinese and English SMS to its devotees
2. Handles queries/feedbacks from devotees
3. Invite devotees for events via sms and tracks the attendance rate

Our Solutions:

We recommended MoCo SMS Suite Professional edition to the management of the temple. Their existing database was imported from Microsoft Excel file into MoCo’s Address Book.

Since MoCo supports multi-language sms, their problem 1 is easily resolved using MoCo.

All incoming sms that begins with the word “Feedback” will all be consolidated inside a folder. Devotees were informed about the new feedback system on their website and on notices inside the temple.

Everyday, the temple’s executive will check the Transaction Manager page of MoCo SMS Suite to see if there are any queries and reply accordingly. Below is a screen capture of the Transaction Manager page of MoCo SMS Suite:
moco case study for temple
For problem 3, we suggested the temple executive to make use of MoCo’s Appointment Book to schedule their events.

moco case study for temple2

In the above figure, the executive created an appointment inside the MoCo Appointment Book to invite devotees to attend their Vesak Day celebration. The first sms was sent out 14 days prior to the event. Devotees were asked to confirm their attendance via sms. One day before the event, an sms reminder would be sent out to those devotees who confirm their attendances.

The devotees’ responses were logged down by MoCo and tabulated as shown in the figure below:

moco case study for temple3

The temple’s management feedback that MoCo SMS Suite has improved their interactions with their devotees and most devotees were happy that the temple has kept up with the technology to engage the younger generations.